What is Pilates?
Pilates is a low-impact exercise method focused on improving flexibility, strength, and body awareness through controlled movements. It’s especially effective for building core strength and enhancing posture.
I’m new to Reformer Pilates. Can I still take a class?
Absolutely! If you’re new to Reformer Pilates, we recommend starting with our Beginner Reformer classes. Otherwise, feel free to book into an Open lesson.
Do you have any new client specials?
Yes! Our Empower Pass is our new client special. For just $65, you get 5 trial classes to use over 3 weeks. You can sign up for this pass through our app or via the studio’s page.
What’s the difference between a package and a membership?
Packages are prepaid class credits with a set expiry, offering flexibility for those who prefer a casual approach to their Pilates practice.
Memberships are a top choice for regulars. They provide the best value, ensuring consistency and helping you see real results through regular practice. A Lifted membership works like a subscription—think Netflix, but for your body and mind. You’ll be billed weekly for the length of the term you choose, and you can pause it if life gets busy. Plus, you’re not locked into a set number of classes each week. As long as you complete all your classes within the term, nothing goes to waste—no lost credits, no wasted money, just flexibility and fantastic results.
When should I arrive for my class?
We recommend arriving at least 5 minutes before your class to sign in and get settled. Please try not to arrive earlier than 5 minutes, as we often have back-to-back classes, and this helps maintain a smooth flow for everyone.
Can I bring a friend?
Yes! We’d love to have your friends join. If you’re on a Lifted membership, you can bring one new friend for free each month. To send them a free class, just have them create a new client profile and email your studio. We’ll assist with adding a free pass for them to book. Please allow us a day or so to organize this.
What should I wear to class?
Wear comfortable, form-fitting clothes that allow freedom of movement. We recommend grip socks for better stability, but we have them available for purchase in the studio if you need them.
What if I miss or can’t make my class time?
Life happens! You can cancel or reschedule your class through our booking system within a specified time before class starts. Please refer to your studio’s cancellation policy for details. If you cancel too late, you’ll lose your class credit.
What is the waitlist, and how does it work?
If a class is full, you can join the waitlist. If a spot opens up, you’ll automatically be added to the class and notified by email. You can get up to 1 hour’s notice, so if you’re unavailable to attend, please cancel your waitlisted booking.
Help, I need to reschedule or cancel my class!
No worries – you can easily cancel or reschedule via our booking system in ‘My Schedule’. Just make sure to do so within the specified time frame to avoid any fees.
I’m pregnant, can I take a Pilates class?
Pilates can be great during pregnancy, but we recommend checking with your doctor first. Once cleared, we offer prenatal-friendly classes for your first and second trimesters. Avoid Level 3 classes while pregnant.
I have a history of injury or medical issues, can I still take a class?
Absolutely! Our classes are adaptable, but we recommend discussing your needs with your instructor beforehand so they can tailor the session to suit you. Please email your studio with details of your condition or injury before your class.
How old do I have to be to take a class at Lifted?
We welcome clients 16 years and up.
What membership options do you have, and what are the prices?
We offer various membership tiers to suit different needs. Visit our pricing page for detailed information on pricing and options.
What are the perks of being a member?
Members enjoy benefits like advanced reservations, discounted class rates, and bring-a-friend passes. Consistent bookings lead to the best results!
Is there a commitment with memberships?
Yes, memberships are available for 3, 6, or 12-month terms. You’ll complete your initial term, and after that, your membership transitions to a week-to-week basis. Full T&Cs can be found [here].
Can I put my membership on hold?
Yes! You can pause your membership for up to 8 weeks if you’re going away or need a break.
Do classes rollover with memberships?
Yes! Most memberships allow you to roll over unused credits to the following week. As long as you complete all your credits within the term (3, 6, or 12 months), you won’t lose any passes.
What are the membership cancellation policies?
Please refer to our membership terms for full details.
Do you offer refunds on memberships?
Unfortunately, memberships and other purchases at Lifted are non-refundable. However, we can offer Lifted Credit or the option to share your pass with a friend.
What are your package options and pricing?
We offer various class packages to suit different needs. For detailed pricing, visit our Packages page.
When do packages expire?
5 classes – 3 months
10 classes – 6 months
20 classes – 12 months
50 classes – 18 months
Can I put my package on hold?
Unfortunately, packages cannot be put on hold.
Can I get a refund on my package?
Unfortunately, packages and other purchases at Lifted are non-refundable. We can offer Lifted Credit or allow you to share your pass with a friend.
Will my package or membership work at any Lifted studio?
Yes! All our packages and memberships are valid at any Lifted location. To change your location, just open the app and click the “change location” button from the home page.
Do you have showers at your studios?
Currently, we do not have shower facilities, but we do provide changing rooms and toilets.
I saw a class on the schedule and now it’s gone. What happened?
Classes may be removed or rescheduled based on demand or availability. Check the updated schedule for any changes.
Can I bring my pet to Lifted?
We love pets, but we kindly ask that you leave them at home during class. Service animals are always welcome!
Do you have childcare at the studio?
Currently, we do not offer childcare services, and unfortunately, children are not permitted in the studio. Many of our clients come for some quiet, peaceful time, so we want to keep the environment calm and focused.
