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As our classes are small, it is essential that we have a few studio policies in place.

Please contact Eden if you have any questions on the following policies that are currently in play.

  • SOCKS ARE TO BE WORN AT ALL TIMES ON THE REFORMER EQUIPMENT FOR HYGIENE AND SAFETY REASONS – WE HAVE GRIPPY SOCKS AVAILABLE FOR YOU TO PURCHASE FOR $10 IF YOU WISH, OTHERWISE PLEASE WEAR CLEAN SOCKS TO CLASS.
  • AS OUR CLASSES OFTEN RUN BACK TO BACK, WE WANT TO ALLOW THE INSTRUCTOR SUFFICIENT TIME TO PREPARE THE ROOM FOR THE NEXT CLASS AND WE HAVE LIMITED PARKING SPACES AVAILABLE. PLEASE DO NOT ARRIVE FOR YOUR SESSION ANY EARLIER THAN 5 MINUTES PRIOR TO THE CLASS START TIME.
  • PLEASE DO NOT RUN LATE TO CLASS, OUR DOOR WILL BE LOCKED APPROXIMATELY 10 MINUTES AFTER THE CLASS HAS STARTED. IF YOU MISS THE WARM UP YOU RUN THE RISK OF INJURY AND WILL BE REFUSED ENTRY, WHICH WE REALLY DON’T WANT TO HAVE TO DO TO YOU, SO PLEASE BE ON TIME!
  • PLEASE DO NOT COME TO THE STUDIO IF YOU ARE NOT FEELING WELL, AS WE ARE IN A CONFINED SPACE, WE DO NOT WANT TO RUN THE RISK OF OUR CLIENTS AND INSTRUCTORS FALLING ILL TOO.
  • WE REQUIRE YOU TO COMMUNICATE WITH YOUR INSTRUCTOR IF YOU DO NOT UNDERSTAND / FEEL COMFORTABLE WITH ONE OF THE EXERCISES BEING TAUGHT. IF THIS IS THE CASE, PLEASE DO NOT CONTINUE TO PERFORM THE MOVEMENT, RATHER STOP MOVING AND LET YOUR INSTRUCTOR KNOW SO THAT SHE CAN HELP YOU INTO THE MOVEMENT SAFELY, OR PROVIDE ANOTHER OPTION.
  • GROUP CLASSES CAN BE CANCELLED DUE TO LOW NUMBERS. WE HAVE A MIN 3 PARTICIPANTS IN ORDER FOR A CLASS TO GO AHEAD. IT RARELY HAPPENS THAT WE DO NEED TO CANCEL OUR CLASSES, AND WE TRY NOT TO, BUT ON THE OCCASION THAT YOUR SCHEDULED CLASS IS BEING CANCELLED BY MANAGEMENT, WE WILL NOTIFY YOU VIA TEXT. IN THIS CASE YOU WILL NOT BE CHARGED FOR YOUR CLASS, AND YOU CAN REBOOK YOUR CLASS AT ANY TIME.
  • ON OCCASION, OUR INSTRUCTORS MAY REQUIRE TIME OFF, IN THIS CASE WE WILL FIND A SUBSTITUTE INSTRUCTOR AND NOTIFY YOU VIA EMAIL.
  • ALL PURCHASES ARE NON-REFUNDABLE.
  • ALL MEMBERSHIP AUTO RENEWALS ARE NON-REFUNDABLE. WE REQUIRE YOU TO MANAGE YOUR MEMBERSHIPS AND KEEP ON TOP OF THE PAYMENT PLAN THAT WE AGREE ON. WE ARE MORE THAN HAPPY TO PLACE YOUR MEMBERSHIPS ON HOLD FOR VACATION / PERSONAL REASONS OR TO CANCEL YOUR

membership, but this needs to be done one day before your next auto payment comes out.

  • LATE CANCEL AND NO SHOW FEES ARE APPLIED TO OUR NEW CLIENT 2 WEEK PASS AND UNLIMITED MEMBERSHIP. THE FEE IS $15 AND WILL BE DEBITED FROM YOUR STORED CARD DETAILS WEEKLY.
Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

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