Intro Pass 

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Class Pack Expiry Dates

• 5 Pack: 3 months from purchase date
• 10 Pack: 6 months from purchase date
• 20 Pack: 12 months from purchase date
• 50 Pack: 18 months from purchase date

Membership Terms and Conditions

Click to view Membership Terms

• 3-Month Term
• 6-Month Term
• 12-Month Term

Studio Policies

Please familiarize yourself with the following policies before attending our classes:

• Mobile Phones: Please keep your phone off or on silent and stored away during class as a courtesy to others.
• Injury or Pregnancy: Inform our admin team before class if you have any injuries, concerns, or are pregnant. Email us at admin@lifted.co.nz.
• Late Arrival: If you arrive more than 5 minutes late, the instructor may refuse your participation for safety reasons.
• Class Arrival: Please arrive no earlier than 5 minutes before class starts.
• Age Requirement: You must be at least 18 years old to attend group classes.
• Children: Children are not permitted in the studio during classes.

Cancellation Policy

• Group Class Cancellations: Must be made through the WellnessLiving app at least 6 hours before class starts.
• Late Cancellations: If you cancel less than 6 hours before class, you will lose your session credit.
• Class Cancellations by Lifted Pilates: We may cancel a class for any reason, in which case you will be credited.
• Minimum Class Size: A minimum of 3 clients is required to run a class. If the minimum is not met, the class will be canceled and you will be refunded.
• No-Show: If you reserve a spot and fail to attend without canceling, you will lose your session.

Purchase Terms

• Non-Refundable: All purchases are non-refundable.
• Credits: Credits can be transferred to another person upon request.
• Expiry: No extensions are allowed for class packs or memberships.
• Introductory Offers: Valid for first-time clients only.
• Membership Payments: Auto-payments will be deducted according to your contract schedule.

Booking Policy

• Essential Bookings: All bookings must be made via the WellnessLiving app or our website.
• Waitlist: If a class is full, you can add yourself to the waitlist. If space becomes available, you’ll be notified up to 1 hour before class starts.
• Booking for Others: Sessions cannot be transferred to anyone other than the person booked into the class.
• Class Activation: Introductory offers activate the first time you attend. Class packs activate from the date of purchase.
• Instructor Substitution: Lifted Pilates may change or substitute instructors at any time without notice.

Health & Medical Considerations

• Disclosure: You must inform us of any medical conditions that may affect your ability to participate, including but not limited to recent injuries, surgeries, pregnancy, or other health conditions.
• Pregnancy: Modifications are available in your first and second trimesters. Only private or semi-private sessions are available from the third trimester onward.
• Injury or Pain: Notify your instructor immediately if you experience pain or discomfort during class.

Cancellation & Refund Policy

• Cancellation Notice: 12 hours’ notice is required for 6 AM, 7 AM, and weekend classes. 6 hours for all other classes.
• No Refunds: We do not offer refunds, but credit may be applied to your account for future use (subject to expiry dates).

Price Changes

We reserve the right to increase our prices, but we will provide a minimum of 4 weeks’ notice before any changes take effect.

Media & Recording Consent

• Media Recording: Classes may be recorded for promotional or quality purposes. If you do not consent to your image being used, please notify us in advance.

Liability Waiver

By attending classes, you acknowledge and accept the risks associated with participating in physical activities. You release Lifted Pilates, its staff, and affiliates from any liability, claims, or damages that may result from your participation.

By signing up you confirm that you have read, understood, and agreed to these terms.